In our commitment to your safety and the quality of our skincare products, please note that personal care items, including creams, cannot be returned or exchanged once the purchase has been completed or the product has been opened. This policy is in place for health reasons and to ensure that all our customers receive products that meet the highest quality standards.

If you receive a damaged product or if there is an error with your order, please contact us within 24 hours of receiving your shipment and provide photos clearly showing the issue. We will be happy to review and resolve your request as quickly as possible.